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Customer Care

For information about your order, our products, or any
other questions reach out to our representatives.

Call Us

Our friendly team is here for you Monday – Friday 8am to 8pm EST

Email

If you have an existing order, please include your order # or the name & address on the order so we can better assist you.

24/7 Order Status

Track your order, update your information and more by visiting:

Billing FAQs

Your account is charged at the time your order is placed.

Once the return is processed, please allow up to 3-5 business days for your refund to apply to your payment method – timing can vary depending upon your banking institution.

Sales tax is collected in select states as required by law.

Shipping FAQs

Yes, you will receive a shipping confirmation email with tracking once your order ships, please add smartcover@customerstatus.com as a safe sender.

standard shipping method isUSPS First-Class Mail

We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.

With valid payment, your order will ship on the next business day

Order FAQs

You can check the status of your order 24/7 by visiting www.customerstatus.com

If you are dissatisfied with your purchase for any reason, simply return the product within 30days of receipt for a full refund of your purchase price, excluding processing and handling.

Starting the day your order is delivered.

We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.

To return an item, you must obtain a Return Authorization # (RA#) and return instructions. Please call us, and we will be happy to help you with that. Unauthorized or hand delivered returns will not be accepted.

Product FAQs

Check out our helpful YouTube video on how to pick your proper shade! You may find one shade works alone or you can blend two together to custom match your skin tone.

Smart Cover Concealers are for the face and the body and have more of an opaque coverage. The concealers dry down to a matte finish. The Perfect Touch Camouflage Creme has lighter weight coverage and is more blendable. Perfect to conceal dark eye circles, blemishes and smaller skin imperfections on the face.

The product is smudge-resistant. For best results, we suggest applying the concealer and allowing it to dry for at least 5 minutes, especially on the legs.

No, it's a universal shade of Neutral Beige that works on most skin tones. You can apply it under your make-up, over your make-up or alone.

Smart Cover has sun protection qualities because of the density of the pigments used, but there has been no SPF testing done at this time. For best sun protection, we recommend using a sunscreen first, then applying Smart Cover concealers.

Smart Cover will improve their appearance and discoloration but cannot take away the indentations or raised marks left by these skin conditions.

Smart Cover was developed by Flori Roberts, the pioneer of Corrective Cosmetics and the creator of Dermablend. Flori uses the latest technology to create this exceptional camouflage make-up.

Smart Cover cannot take away the pouches, but it can improve their appearance. Apply the Cover Stick to the dark shadows underneath the pouches to minimize the look. Then, blend edges with fingertips.

Our Moisture Primer is an invisible moisture shield that smoothes and prepares the skin for Smart Cover concealers.